Jane Tyacke
Jane Tyacke is director of strategy and business development – healthcare, Salesforce
HSJ PartnersPatient engagement is central to every part of the pathway
The ability to effectively communicate with patients at every point of an episode of care improves efficiency and experience, argues Jane Tyacke
HSJ PartnersCommunication is key to getting complex discharge right
Creating a shared view of what needs to happen when for which patient can greatly reduce the risk of delayed transfers of care, argues Jane Tyacke
HSJ PartnersCommunication systems must be updated if patient initiated follow up is to work effectively
This approach to appointment management has enormous promise, says Jane Tyacke, but getting it right means updating how the NHS communicates with patients
HSJ PartnersTo get elective care right, we need better ways for patients to share when they’re worried there’s a problem
Too often the ‘break glass in case of emergency’ process is broken itself, says Jane Tyacke. Improving communication can address that.
HSJ PartnersPatient engagement will be crucial to addressing the outpatient backlog
By enabling patients to become active rather than passive passengers along care pathways, we can more efficiently manage care says Jane Tyacke