The non-clinical NHS workforce is often ignored or even reviled, yet it is essential its role in the future success of the service is recognised. This video introduces the HSJ/Serco Inquiry on Maximising the Contribution of NHS Non-Clinical Staff.
Daloni Carlisle explains how a training programme will demonstrate to Serco facilities management staff the impact their work has on those in their hospital’s care
Evidence shows that happier patients get better more quickly – and that supported staff make fewer mistakes, writes Ian Crichton
The “second-class citizen status” of NHS staff who do not have clinical roles must be addressed urgently, an HSJ inquiry has concluded.
The NHS could not do any work without the contribution of 587,647 support staff. They are the focus of the HSJ/Serco Inquiry on Maximising the Contribution of NHS Non-Clinical Staff.
Conversation about the future of the NHS tends to neglect the army of non-clinical staff. HSJ and Serco’s roundtable looked at how things could be made different
Asking all the important questions to face challenges and focus on issues of the non-clinical workforce, for leaders and organisations alike
No comments yet