WINNER Innovation and Resilience Through Virtual Outpatient Services in Gastroenterology: Medefer and Barking, Havering and Redbridge University Hospitals Trust

This ambitious partnership set up in 2016 was the first time a truly virtual outpatients service was imagined and implemented to deliver a sustainable and flexible solution to reduce waiting times, support local hospital workforce capacity and support general practice in managing gastroenterology referrals. It has resulted in a resilient service that continued to run throughout the pandemic, with a minimal drop in GP referrals from pre-pandemic levels, and rapid recovery of waiting lists based on clinical priority. Furthermore, BHRUT has been able to support recovery efforts of neighbouring trusts. The judges felt this innovative project has the ability to spread across multiple specialities. A solid data set helped evidence the impact that it has already had.

Highly commended:

  • Temporary Staffing Managed Service for Westbrook House Stroke Rehabilitation Unit: TFS Healthcare and Kent Community Health FT


  • Direct Benefits of Adopting and Implementing Technology-Enabled Clinical Pharmacy Service at Scale For PCNs and Their Member Practices: Core Prescribing Solutions

  • Hospital at Home: Homelink Healthcare, James Paget University Hospitals FT, Norfolk And Waveney ICB, Norfolk and Norwich University Hospitals FT and the Queen Elizabeth Hospital King’s Lynn FT

  • Delivering an Exceptional and Tailored Patient Experience in PET-CT: Inhealth Group and Barts Health Trust

  • Embedding ICS-Wide Collaboration With the North West London Collaborative Bank: Patchwork Health, Chelsea and Westminster Hospitals FT, the Hillingdon Hospitals FT, London North West University Healthcare Trust and Imperial College Healthcare Trust

  • First Contact Physiotherapy To Primary Care: Pure Physiotherapy and Pier Health PCN

HSJ Partnership Awards 2023 winners revealed