All Picker Institute articles
See all articles with this subject.
-
Expert BriefingHSJ Podcast: Patient experience in the post-covid era
This week HSJ Health Check focuses on patient experience and public perception of the NHS, with guests from National Voices and the Picker Institute.
-
NewsHuge drop in midwives’ morale amid Ockenden fallout
There has been a dramatic fall in morale among midwives across multiple measures within the NHS staff survey.
-
CommentCommunity mental health survey shows results falling short of ambitions
The Care Quality Commission’s new findings indicate worrying failings in delivery of the government’s mental health strategy
-
SupplementsLet patient experience take centre stage
Much needs to be done to bring patient experience to the forefront of the agenda
-
HSJ KnowledgeExploring a child’s-eye view of NHS healthcare
Parental feedback has long shaped NHS care, but until recently there has been little evidence gathered about patient experiences through the eyes of children. But as Bridget Hopwood and Sarah-Ann Burger write, change is under way
-
-
-
NewsOnly two thirds of staff feel secure whistleblowing on poor care
Nearly one third of NHS employees do not agree that they would feel secure raising concerns about unsafe clinical practice, according to the 2014 NHS staff survey.
-
HSJ KnowledgeThe care that still casts a shadow on patient experience
Getting the measure of mental healthcare
-
NewsSatisfaction survey ‘damages staff morale and alarms patients’
NHS England is under fresh pressure to rethink the presentation of results of its friends and family test amid warnings those results based on few responses are damaging staff morale and needlessly alarming patients.
-
NewsHospitals face 'voting booths' in A&E to measure patient experience
Hospitals may have to install voting booths in inpatient wards and A&E to measure patient experience, HSJ can reveal.
-
NewsResearch casts doubt on value of 'friends and family test'
Research commissioned by the Department of Health has raised doubts about use of the “friends and family” test as a single indicator of patient experience.
-
NewsPatients Association rubbishes local invovement networks
The Patients Association has criticised the current patient involvement system and expressed doubt about white paper plans to reform it.
-
NewsNew outcomes measures may be de facto targets
A draft NHS outcomes framework is being welcomed despite fears it could amount to a set of “proxy targets”.
-
HSJ KnowledgeOutpatient experience
The Picker Institute Europe coordinated the national outpatients survey for the Care Quality Commission in 2009. This is a summary of the key findings.
-
HSJ Knowledge
Patient engagement
The NHS needs a strategy for shared decision-making with patients, here we set out why, for whom, and some evidence for what works.
-
NewsPicker Institute launches new patient engagement site
A website designed to help the NHS improve its public profile has been launched by the Picker Institute Europe.
-
NewsAndy Burnham gets personal with tailored care drive
Last month’s five year NHS strategy gave fresh political impetus for the NHS to provide more personalised care. Vital to making this happen will be a combination of consistent quality and collaboration with the patient, finds Moya Sarner
-
NewsCall to be proactive on measuring patient experience
Financial rewards to hospitals for improving patient experience should be based around seven “core” areas of care, according to the patient charity the Picker Institute.
-
NewsTory pledge on NHS targets might not hit the spot
As the Conservatives promise voters a shift from targets to a service shaped by outcome measures and what patients say about their healthcare experience, Alison Moore looks at why many managers are sceptical about the idea