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NHS satisfaction at 'all-time high'

More than 60 per cent of people in the UK are “very or quite happy” with the NHS, meaning patient satisfaction is at an all-time high, an expert has claimed.

Professor John Appleby also said that eight out of ten people were satisfied with their GP while the public’s view of accident and emergency and outpatient services in hospitals has improved in the past decade due to spending tripling under the previous Labour government.

Only 55 per cent of people quizzed in the first British Social Attitudes survey in 1983 were very or quite satisfied with the NHS and, by 1997, when Labour took power, it had dropped to 35 per cent. The most recent survey, however, showed it had risen to 64 per cent.

Prof Appleby, chief economist at the King’s Fund think tank, wrote in a paper published by the British Medical Journal: “The NHS must have been doing something right to earn this extra satisfaction - something even Conservative supporters have noticed, and something probably not [unrelated] to the large rise in funding since 2000.

“Future BSA surveys will reveal how satisfied the public remain as funding for the NHS is squeezed and the government’s proposed reforms take shape on the ground.”


Readers' comments (3)

  • And the DoH's response ? They ignore the achievemnts and use it as another opportunity to slag off 'Bureaucrats' (their words, not mine). I've learned in my 20+ years as a public servant to let ill-informed insults roll over me, but this lot (Cameron, La La, Pickles, maude et al) really do set an time low for nastiness.

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  • So, disgruntled, brow-beaten, under valued staff can still deliver a service that the general public think is great.
    Either people have very low expectations or NHS staff are working hard, despite all the rubbish being thrown at them.
    Imagine what a valued, happy and motivated workforce could achieve !

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  • Satisfaction on the way up twice as good as during the GP Fundholdig era.

    Must be time for a radical overhaul then!!!

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