WINNER

West Hertfordshire Teaching Hospitals Trust

Our Performance Improvement Journey – From Near The Bottom of The Tables to The Top

Partnered by

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West Hertfordshire NHS Trust has delivered a remarkable performance turnaround across multiple areas. The trust climbed 100 places in A&E four-hour performance, virtually eliminated surge beds and corridor care, and significantly improved ambulance handovers while reducing delayed discharges.

Elective care recovery saw the trust eliminate 65-week waits and cut its patient treatment list by 30 per cent, making it the second most improved trust for 18-week referral-to-treatment times in 2024-25. The organisation has met all cancer standards for nine consecutive months and achieved its best ever staff survey results, while improving digital maturity and financial position.

Read a detailed case study about this project at HSJ Solutions.

Finalists

Barking Havering and Redbridge University Hospitals Trust: Specialist Palliative Care in ED

East London FT: CIMHS North Improvement Project

Imperial College Healthcare Trust: Choice Booking to Transform Outpatient Care

Medway FT: Breast Surgery Goes Wireless

North London FT: North London PFIP: Enhancing Patient Flow to Provide Care in the Best Setting

Royal Devon University Healthcare FT: Rapid Cataract Recovery Through See-and-Treat Bilateral Surgery: A Scalable NHS Performance Model

University College London Hospitals FT: From 18 weeks to 6 Weeks: Recovering and Improving Waiting Times for the Dental MDT Service

University Hospitals Dorset FT: MSK Super-Clinics: A Multi-Zonal Weekend Model for Rapid Performance Recovery in Outpatient Physiotherapy

Topics

Winners of HSJ Awards 2025 revealed