External contributors – Page 190
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Comment'Poor patient experience is a clinical time bomb'
But can Virgin’s customer service know-how help?
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CommentNoel Plumridge: when risk assessment goes awry
How necessary monitoring is to avoid failure.
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CommentHelping the NHS plan for positive patient experience
Royal Berkshire NHS Foundation Trust chief medical officer Jonathan Fielden asks Stephen Murphy what Virgin can teach the NHS about customer care and innovation to practice.
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CommentReaders' letters – 12 July 2012
Standardised barcoding could reduce risk – and the cost of risk; plus, why clinicians fear being managers
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CommentClare Gerada: trust is essential for effective leadership
Even when you display personal courage and honesty, you cannot be an effective leader without the trust of your peers and the public, says Clare Gerada.
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CommentMichael White: looking to the Lords for inspiration
Come back, Health Bill, all is (slightly) forgiven!
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CommentMaking sense of organisation branding in the NHS
NHS identiy is becoming increasingly complex.
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CommentNigel Crisp: the most precious commodity of all
On achieving a workforce skill mix to safeguard healthcare.
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CommentRuth Carnall: take the shakes out of the shake-ups
Revamping NHS organisations will always be intense but these lessons from London can help to make things easier.
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CommentMichael White: learn from past errors with PFI
PFI still has a place, but management is key.
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CommentJohn Deffenbaugh: why the NHS and local government jigsaw can fit together this time
There have been many attempts to bring the NHS and local government closer together.
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CommentCiarán Devane: out with the old
A hypothesis for us: if we want to do more, we need to do less.
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CommentNoel Plumridge: twice the harm
Last week’s announcement that an administrator is to be appointed at South London Healthcare Trust, with all that follows under the National Health Service Act 2006, brings two immediate harmful effects. It’s sad indeed that both appear to have been encouraged and even praised.
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CommentMike Farrar: steps to success for commissioning board mandate
Six keys to creating the right conditions for success