All Resource Centre Feature articles – Page 23
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HSJ KnowledgeBehavioural training: there's a new show in town
High-tech training at a leading foundation trust is giving staff enhanced skills to cope with stress. Helen Mooney reports
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HSJ KnowledgeHow to rationalise NHS estates
Estates managers must develop a strategy to align with Transforming Community Services. Rachel Sudders looks at the issues they will face
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HSJ KnowledgePatient experience: what counts for the customer?
A satisfaction score system used by businesses is highly relevant to the NHS, say Richard Ingleton and colleagues
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HSJ KnowledgeNHS joint appointments: are two heads better than one?
Joint appointments are on the increase across health and care organisations. Carmel Gibbons looks at why
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HSJ KnowledgeImproving your website: lessons from the commercial world
Effective web pages that have readers acting on your messages and returning for more are achieved by following some simple principles, says Jed Wylie
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HSJ KnowledgeTake action to avoid coroners’ reports
Coroners produce rule 43 reports into deaths to prevent future fatalities. Providers must follow a number of steps to stay out of them, says Adam Hartrick
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HSJ KnowledgeWhy innovation means survival in the NHS
Innovating is an evolutionary process with trials and errors - bit it is vital in financially hard times, says Becky Malby
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HSJ KnowledgeWorld class commissioning: the human factor
A diagnostic tool boosts organisations’ world class commissioning competencies, says Carol Brooks
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HSJ KnowledgeExpert Patient Programme: self-managing with a mouse
An online course is offering Expert Patient Programme support to people living with long term conditions
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HSJ KnowledgeNHS productivity: how to maximise the year ahead
Health and social care services need to fully engage frontline staff, not just leaders, to meet financial constraints while safeguarding quality delivery. Phil Kenmore explains
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HSJ KnowledgeAssessment centres: do your staff measure up?
A London foundation trust used assessment centres to ensure its frontline managers were on-message and up to the job. This is how they did it
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HSJ KnowledgePrivate patient debt: it pays to check for eligibility
Private patient debt costs millions. Lucy Suddaby finds out how to recover cash from those ineligible for NHS care
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HSJ KnowledgeTurn around destructive behaviour at work
With cost cutting and competition for resources, it is easy for negative attitudes to prevail and productivity to suffer. That downward workplace spiral can be reversed by following four simple steps, say Phil Bardzil and Shelly Rubinstein
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HSJ KnowledgeHow to make clinical commissioning work
In Kent, clinicians and managers are working together as teams to concentrate expertise on specific clinical areas
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HSJ KnowledgeA quality shift in staff rostering
Software that allocates staff safely and appropriately while helping to meet their shift preferences is also helping to save trusts’ money. Jennifer Taylor logs on
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HSJ KnowledgePrinciples and practice of provider economics
Commissioners need to grasp the relationship between cost, activity and quality - and how providers make decisions. Matthew Bell and Richard Lewis explain
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HSJ KnowledgeHow NHS trusts can raise their overall performance
Upping overall performance is a shared task, say Peter Noble and colleagues
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HSJ KnowledgeUnderstand the staff vetting and barring system
The scheme for ensuring people have appropriate credentials for working with vulnerable people have been updated. Shirley Wright outlines the changes
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HSJ KnowledgeNHS managers on a mission in Sandhurst manoeuvres
The foundation trust regulator asked Sandhurst Academy to give managers an insight into the military ‘chain of understanding’. Helen Mooney reports for duty
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HSJ KnowledgeHow to defeat procrastination at work
Putting things off is a bad habit - and fundamental to breaking it are recognising the stages of how we act on problems and working out what’s stopping progress