South London and Maudsley NHS Foundation Trust – Page 2610
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HSJ KnowledgeNHS complaints: how to give dissatisfied patients a happy ending
Big changes in the way service quality is overseen mean NHS trusts now carry a greater onus to resolve complaints themselves, says Ingrid Torjesen
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BlogsTreasury tricks and accountancy acronyms
I have a strange fascination with NHS accountancy. I don’t know whether it’s the edge it gives me over my colleagues every time we play NHS acronym bingo (their PBCs and WCCs are nothing to my IFRICs and EBITDAs) or just the opportunity to try and talk sagely about the ...
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BlogsSurviving another recession
Just as trees can be aged by their rings, people can now be aged by how many recessions they have survived.
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CommentAndrea Sutcliffe: advice on delivering effective NHS care
As the Healthcare Commission cleared the decks in preparation for the launch of the Care Quality Commission on 1 April, some of its final reports made chastening reading for all of us involved in the delivery of healthcare that should be safe, effective and a good experience for patients.
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BlogsBack in the saddle
Far be it from me to tell Babs and Cynth how to run their new gaff, but if there’s one baby they don’t want to throw out with the HCC/CSCI merger bathwater it’s that CSCI website.
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BlogsWhat went wrong at Mid Staffs?
Yet again we have a badly under-performing hospital, resulting in the deaths of hundreds of, mainly elderly, patients.
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Blogs
Death in Swaziland
Death is a funny thing. In almost four years as a performance manager and information manager in the NHS, I never really experienced death.
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Blogs
Competence or expertise – you choose, if you have a choice
Workforce planning is an ambiguous art made yet more ambiguous when set on a national scale with its unconnected, conflicting and changing priorities – still, we try.
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CommentDavid Peat on PCT provider arms
The proposed division of primary care trusts’ provider and commissioner arms reminds me of the old legal concept of “one roof with separate rooms”.
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CommentAngela Greatley on community mental health treatment
Supervised community treatment was one of the most controversial aspects of the 2007 Mental Health Act. The new powers were introduced in November 2008, since which time some 1,200 requests for second opinions to ratify such orders have already been made.
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News
Economic downturn forces many PCTs to rewrite funding forecasts
Primary care trusts are having to redraft their five year strategic plans because of out of date assumptions about funding in 2011-12.
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News
Fears grow over capital for NHS schemes
There are growing concerns about the availability of capital funding for NHS schemes.
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LeaderNew look hsj.co.uk will give you much more
HSJ’s website has relaunched. The new service at hsj.co.uk features simpler navigation, a more powerful search engine and vastly more links to related articles.
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LeaderNHS commissioners hold the secret to thriving beyond the recession
With even the chancellor having to admit his forecast was woefully wide of the mark, the NHS could be forgiven for basing its financial planning on sunny spells rather than torrential rain.
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News
Strategic health authority advice to PCTs when planning for 2011-12
HSJ contacted the following primary care trusts to ask them what advice their strategic health authorities had given them regarding planning for 2011-12.
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CommentStephen Eames on patients driving change
Delivering radical reform in public services was the government’s battle cry in last month’s white paper Working Together - Public Services on Your Side. Given the parlous state of the country’s finances, the message will be exactly the same from any future government.
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CommentHumble Servant bids the Healthcare Commission adieu
‘We will all miss the traffic lights and star ratings, its mission to condemn and flagellate, and the valuable role it has fulfilled for the Department of Health in shutting stable doors after horses have bolted’
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Community
Care combat
A new month, a new season and a new dawn for health and social care inspection as super-regulator the Care Quality Commission came into being on 1 April. And among the million and one things it has to do, upping its internet profile should be on the list.
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CommunityLookey-likey: Nick Curtiss and Super Mario
“Staff in the corporate governance directorate at NHS Ealing have all been struck by how much their director, Nick Curtiss (sic), looks like (Nintendo games console character) Super Mario,” writes assistant director for communications Fiona Harcombe.
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News
Just 299 comment on Department of Health quality metrics
Just 299 people and organisations responded to an NHS survey on which metrics should be used to measure quality of care.