WINNER
Imperial College Healthcare Trust
Call for Concern: Co-Designing Safety at the Bedside 

Call for Concern is a patient safety initiative that provides patients and families with direct access to the trust’s critical care outreach team. The project was developed using extensive user insight and co-designed to meet the needs of the diverse north west London population it serves.

While the initiative centres on bedside stickers, its impact extends far beyond this simple tool. It represents a fundamental shift from hospital-centred messaging towards a patient experience-led approach. The trust has created a communications-led intervention that empowers patients and families to speak up, while driving cultural change across the organisation.

Read a detailed case study about this project at HSJ Solutions.

Finalists

Greater Manchester Cancer Alliance: Communicating The This Van Can Cancer Awareness Roadshows

NHS Blood & Transplant: Improving Donor Family Communication – Donor Family Care Service, Organ & Tissue Donation & Transplantation

NHS Hampshire and Isle of Wight: Hampshire and Isle of Wight ICS - Winter Campaign

North East and North Cumbria ICB: Got an itch? Little Problems? Gut Feeling?

Sandwell and West Birmingham Trust: Beyond the Build: Communicating a System Shift, Not Just a New Hospital

South East London ICB: A Guide to Healthcare

The Princess Alexandra Hospital Trust: Alex Health

Transformation Partners in Health and Care: NHS England London and South East Reconfiguration of Very Specialist Children’s Cancer Services

Topics

Winners of HSJ Awards 2025 revealed