HSJ Awards 2021: Mental Health Trust of the Year

Patients and carers told the trust too often that they had to “fight” for high-quality mental healthcare, with experiences of deterioration occurring before eligibility criteria was reached, and a feeling that they were knocking on closed doors. The trust knew it had to radically change its services. The pandemic, and the increased demand for services, accelerated this ambition. In line with the long-term plan, in partnership with VCS colleagues and Experts by Experience, it developed an approach and services that support early intervention and prevention, equality of access and population health; with an overarching ethos of no wrong doors.

Read a detailed case study on this project on HSJ Solutions.