WINNER: Cambridgeshire and Peterborough CCG, Arthur Rank Hospice Charity, HUC and East of England Ambulance Service Trust: 111 Option 3 - Palliative Care Telephone Service

This community-based NHS 111 option 3 Palliative Care Hub Service is staffed by clinical nurse specialists providing improved access to palliative care advice, support, treatment, and signposting. It’s available to patients, carers, GP or other health professionals by calling 111 and selecting option 3. The CNS will discuss status and issues being experienced and can provide direct support or liaise with other services such as out-of-hours primary care, community nursing teams, social care, voluntary organisations, and acute consultants if required. The service is available 5pm-9.30am and 24 hours at the weekend and bank holidays.

Read a detailed case study on this project on HSJ Solutions.

Highly commended: Tower Hamlets GP Care Group, Poplar HARCA and North East London CCG: Health Spot


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