WINNER

Mersey & West Lancashire Teaching Hospitals Trust

MWL Systemwide Benefits from Automation

Mersey and West Lancashire Teaching Hospitals Trust (MWL) is an acute trust who have been leveraging the benefits of Robotic Process Automation through their offer of shared services to NHS clients in HR, Employment, Recruitment, Occupational Health, Payroll & Pensions and are also a large Lead Employer. As a national leader in the field of automation, MWL have transformed transactional activities to remove unwarranted variation by streamlining services to staff by “Getting It Right First Time,” to improve employee experience, boost morale and provide efficiencies at scale for people services for the NHS trust, NHS partner organisations and health systems.

Read a detailed case study about this project at HSJ Solutions

Highly commended

Mid & South Essex Foundation Trust: Unlocking Productivity & Efficiencies through Automation

Finalists

Cambridgeshire and Peterborough FT: CPFT - Business Technology

Nottingham West PCN: TxtTrim - An AI SMS Messaging Tool to Refine Digital Communications

Royal Papworth FT: Inhouse built Referral Management System

Hertfordshire Community Trust: CHIS Automation Blueprint: Unlocking Compliance and Productivity

NHS England: Digital Prevention Services recording vaccinations

NHS National Services Scotland: Standard Web Offer - making the web channel more manageable within NHS Scotland

Mersey & West Lancashire Teaching Hospitals Trust: Transforming Homecare Prescriptions Through AI Automation

Topics

HSJ Digital Awards 2026: Winners revealed

Digital Awards 2026_Left Aligned

The HSJ Digital Awards 2026 took place last night at the ICC Birmingham, celebrating outstanding contributions to digital healthcare transformation across the NHS and wider sector.