WINNER

NHS England London DUEC team

Adopting AI to improve access to London’s U&EC services

To enhance patient access and streamline care, we have implemented AI-powered natural language processing (NLP) to support London’s urgent and emergency care (U&EC) services. This deployment enables faster, more accurate triaging through digital platforms, reducing wait times and improving patient flow. By interpreting patient call reasons efficiently, the AI system ensures timely guidance and directs patients to the right place of care. Early results demonstrate significant improvements in service performance, patient satisfaction, and clinical outcomes, illustrating how AI can transform healthcare delivery in a complex urban environment while supporting clinicians and operational efficiency.

Read a detailed case study about this project at HSJ Solutions

Highly commended

London Ambulance Service Trust: My Clinical Feedback - Improving Urgent and Emergency Care through Digital

Finalists

Wrightington Wigan and Leigh Teaching Hospitals Foundation Trust: Digital Mental Health Referral from ED

University Hospital Southampton: Miya ED implementation at UHS

Walsall Healthcare Trust: “Time to Care” Programme – Ambient Voice Technology (AVT) Use in Clinical Documentation

Greater Manchester Urgent Primary Care Alliance: GM Single Telephony Platform

South East Coast Ambulance FT: Keeping Patients Safe in the Waiting List

Great Ormond Street Hospital For Children: Unlocking Clinical Time in Emergency Departments with Ambient Voice Technology

King’s College Hospital and NHS England, London, DUEC team: Integrated Emergency Department Digital Front Door

Topics

HSJ Digital Awards 2026: Winners revealed

Digital Awards 2026_Left Aligned

The HSJ Digital Awards 2026 took place last night at the ICC Birmingham, celebrating outstanding contributions to digital healthcare transformation across the NHS and wider sector.