WINNER

Modality Partnership

Modality: Delivering a Digital-First, AI-Enabled Primary Care Ecosystem at Scale

Modality Partnership has delivered one of the UK’s most comprehensive digital-first primary care models, transforming access, continuity and capacity for over 480,000 patients across 54 sites. Combining AI-assisted triage (Rapid Health/Klinik), Repeat Process Automation (RPA), AI scribing (Heidi Health), Agentic AI (Liberate AI), and behaviour-change and prevention platforms (GOQii/Holly Health), Modality has redesigned the patient journey end-to-end. The model has released 55,000+ hours, processed 900,000+ administrative tasks, reduced documentation time by more than 50 per cent, and cut unnecessary LTC appointments by more than 41 per cent, while achieving more than 80 per cent digital recall engagement. This integrated digital ecosystem improves access, supports self-management, and strengthens equitable, patient-centred care at scale.

Read a detailed case study about this project at HSJ Solutions

Highly commended

Hampshire and Isle of Wight Integrated Care Board: Transforming Primary Care Capacity: Virtual Hypertension Management Across Hampshire

Finalists

St Wulfstan Surgery: Organisational Deployment of an AI-Scribe

Kent & Medway ICB: The GP Resilience Matrix: Digital Insight for Proactive Primary Care Support

Leeds Teaching Hospitals: Continually improving skin cancer pathways in Leeds

Kineton & Tysoe Surgery: Digital Enablers, Not Barriers: Redesigning Access and Efficiency

Brownlow Health: Brownlow Health Digital Access

Rushcliffe Primary Care Network: Improving Patient Access to Primary using Local Data and Analytics

Topics

HSJ Digital Awards 2026: Winners revealed

Digital Awards 2026_Left Aligned

The HSJ Digital Awards 2026 took place last night at the ICC Birmingham, celebrating outstanding contributions to digital healthcare transformation across the NHS and wider sector.