WINNER

University Hospitals of Leicester Trust: Multilingual Self Check-In at the East Midlands Planned Care Centre

The East Midlands Planned Care Centre at Leicester General Hospital is located in one of the UK’s most diverse regions. The facility actively improves patient access with multilingual self check-in kiosks in six languages. Since opening in December 2024, the facility has improved access to essential services for patients. It represents a step change in how the hospital delivers outpatient services. By combining multilingual accessibility with smart technology, organisers say they are fundamentally transforming the patient journey. The self check-in innovation is part of a wider digital strategy to reduce health inequalities by embedding equity in digital transformation, ensuring that digital solutions benefit everyone.

Read a detailed case study about this project at HSJ Solutions

Highly commended

Cwm Taf Morgannwg University Health Board: Bridging the Gap - Tackling Digital Exclusion in Maternity Services in Wales

Finalists

Health Economics Unit: Midlands and Lancashire LGBTQ+ EDI Talk Series

Buckinghamshire, Oxfordshire and Berkshire West Integrated Care System: Digital Cafè

Imperial College Healthcare Trust: EDI Improvement Project

Welsh Ambulance Services University Trust: Advancing Digital Equality, Diversity and Inclusion at WAST

West London Trust: AI and Digital Health Ability Passport Programme

Topics

HSJ Digital Awards 2025: Winners revealed