WINNER

South Warwickshire University Foundation Trust: Implementation of LOLA, a Virtual Clinical Assistant, to Reduce Waiting Lists and Free up Clinical Capacity

The Wheelchair Service team at SWFT implemented an AI virtual assistant (LOLA) in order to help them manage the growing list of referrals coming into the service. Since LOLA was implemented in November 2023, the service has been able to clear their referral backlog that was awaiting screening, reduce their referral to treatment time by more than four times for their routine referrals and provide a more efficient and consistent service across the board. Overall, patient and staff satisfaction have improved, demonstrating how technology can be leveraged in a safe and effective way to improve service provision within the NHS.

Read a detailed case study about this project at HSJ Solutions

Highly commended

East Lancashire Hospitals Trust: Nurses Pioneering Use of AI to Enhance Productivity in Clinical Consultations

Finalists

Chesterfield Royal Hospital Foundation Trust: Driving Theatre Improvements Through Digital Innovation

Midlands Partnership University FT: Patients Know Best

South West London Elective Orthopaedic Centre: Patient-Centric THR & TKR Recovery With Definition Health’s Virtual Ward: Prioritising Safety, Individualised Care, and Digital Innovation

The Royal Wolverhampton Trust: Assisting Elective Recovery Through Digital Perioperative Transformation

United Lincolnshire Teaching Hospitals Trust: Reducing Outpatient Did Not Attends - a Machine Learning, Risk Stratification and Patient Contact Strategy Approach

Topics

HSJ Digital Awards 2025: Winners revealed